Delivery Information

Delivery Information

We work very hard to dispatch all our orders as fast as possible. We offer free economy delivery on all parts and same day dispatch if you order before 2pm. Any orders placed after 2pm may be shipped the next working day (Monday-Friday). Please note we are an online retailer so we are unable to serve customers directly at our business address.

We offer 2 Delivery options. Please ensure you choose the option which suits your needs when you make the order.

FREE TRACKED Standard Delivery

We offer FREE delivery on all our products. Every order is TRACKED to ensure you get what you order. Please allow 1-4 working days for our free delivery service.

NEXT DAY DELIVERY

If you need a part urgently we offer NEXT DAY delivery for a small extra charge. Your order must be placed before 12pm. Next Day delivery is Monday to Friday only and does not include weekends.

Next Day Delivery is subject to Post code restrictions. Unfortunately, we can't offer this serivce to you if you're located in the Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man , Northern Ireland or the Republic of Ireland.

Track your parcel

We send all our parcels fully tracked to ensure that they arrive safely. You will receive an email informing you when the order has been shipped with a tracking number so you can check where your order is and when it’s going to be delivered. Please check the tracking. With our Couriers DHL and Parcel Force you can call and re-arrange delivery if the delivery date given is unsuitable. If you miss a delivery you may need to use the card left to call and re-arrange. If its a Royal Mail parcel the tracking will show 'Ready for Delivery' on the date the parcel is to be delivered. If no-one is home when Royal Mail try to deliver, they may leave it with a neighbour or take it to the local depot for collection and leave a card. You can collect the item or re-arrange delivery for another day online on their website.

Tip! – Please do not arrange for a part to be fitted by a garage until you have received & checked that the part is correct.

Tip! – Please check that a primed part fits the vehicle before painting it.

Contact Us

If you have any questions about our delivery service, your item does not arrive when you expect it or any other concern please send an email or give us a call and we are always happy to help. For next day delivery it’s best to give us a call and confirm that it is possible to get what you need delivered the next day and avoid disappointment.

Email: info@undergroundparts.co.uk

Tel: 01947 820506

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